Privacy Policy

Updated on September 20, 2021

Welcome to www.klicker.uzh.ch (the «KLICKERUZH»), a webtool provided by the Teaching Center of the Department of Banking and Finance at the University of Zurich («UZH»). UZH takes data protection very seriously, and as a team of UZH, so do we.

In this statement, we explain which user data are collected, processed, and disclosed, and for what purpose, and we describe the measures taken to safeguard the security of these data. All measures conform to the prevailing provisions on data protection. This statement refers to KLICKERUZH specific details. For the UZH’s Data Protection Statement, which we comply with, please see: http://www.uzh.ch/de/privacy.html

We strive to make our Privacy Policy easy to understand. We also encourage you to review the Site Terms of Service, which is the agreement between you and KLICKERUZH that governs your use of the Site, as well as provides the terms and conditions under which KLICKERUZH provides, and you may use, the KLICKERUZH Service (the “Service”).

If you do not agree with the Privacy Policy, or the Terms of Service, you may not use this Site, the Service, our applications, or our mobile Site.

In this Privacy Policy, we refer to our consumers as VISITORS and USERS. If you visit our Site and do not register (e.g., to participate in a poll), we refer to you as a VISITOR. If you choose to register on our Site as a lecturer, we refer to you as a USER. Both USERS and VISITORS are part of our polling services.

What We Do

We collect clickstream information and basic technical information, such as browser type, from VISITORS. We also process, but do not store, the IP address of VISITORS and USERS for the purpose of our polling services.

We use cookies to support the polling experience of USERS as well as VISITORS. If you participate in a poll as a VISITOR, we generate a browser fingerprint that we use to ensure your unique participation in the respective poll.

The information of VISITORS processed during a KLICKERUZH session is the IP address and browser fingerprint only, as VISITORS do not register when participating in a poll. This information is only used for the purpose of preventing major mis- or abuse during polls.

If you register for the Service and become a USER, KLICKERUZH collects the same information that is collected from VISITORS, as well as the personal information that you submit during the registration. Specifically, we process and store the following information with relation to USER accounts: email-address, password (appropriately hashed), the institution, your user scenario (if provided by you), your questions, sessions, and answers to any of your polls.

KLICKERUZH may use your registration information to contact you to: deliver the Service and improve our Site, Service, features and content, and provide customer service; administer and enable your use, enjoyment and navigation of our Site, Service, and mobile Site; better understand your needs and interests; fulfill requests you make; and personalize your experience.

We use a limited number of select service providers to perform work on our behalf. They are permitted to use personal information only for the purpose of providing their services or at an aggregate level.

The data of USERS and VISITORS are processed and stored on a service provider’s servers located in Switzerland and the European Union. The service provider complies with the UZH data storage and privacy requirements, and has agreed to the UZH’s Data Storage requirements.

In order better understand how our USERS and VISITORS navigate the KLICKERUZH website we use Google Analytics.

We share your personal information only as described in the UZH Privacy Policy and do not sell any information. USERS can delete their profile and data (including all questions and corresponding responses) completely by using the “Delete Profile” button on their account settings page. After use of this button, all stored data will be deleted on all servers in use. We are not able to restore any accounts deleted through this procedure.

General Matters

Because of our commitment to our Visitors’ and Users’ privacy, KLICKERUZH continuously evaluates our Privacy Policy, and may implement refinements from time to time. We encourage you to check our Site, the current Privacy Policy and Terms of Service frequently to see any changes that may have been made to them. If we make significant changes to this Privacy Policy that affect our USERS, we will notify the USERS of the change using the contact information we have on file. By continuing to use the Site or the Service after such notice has been posted, you are expressly agreeing to any changes to the Privacy Policy and/or Terms of Service.

We welcome any questions, comments or suggestions you may have about this Privacy Policy or any other material on KLICKERUZH. Please send your questions, comments or suggestions to klicker.support@uzh.ch.

EU and Swiss Data privacy frameworks and GDPR

KLICKERUZH has self-certified to and complies with the EU and Swiss Data privacy frameworks regarding the collection, use and retention of personal data. KLICKERUZH also complies with the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”).

Data and Privacy FAQs

How does KLICKERUZH collect information from Visitors or Users?

KLICKERUZH may collect non-personal information during your visit to the Site or mobile Site through our automatic data collection tools, which may include “cookies” and other commonly used technologies. A cookie is a small piece of data stored by a user’s browser that contains session information to identify you for access and polling purposes as you navigate KLICKERUZH. Cookies are required to use our service.

Who can see my polls?

By default, USERS can only see their own polls and may share the results to the audience via their profile. You may share the poll results publicly by means of the “Publish Results” button in your session settings.

Does KLICKERUZH create user profiles of everyone who visits the Site?

No. KLICKERUZH uses cookies to facilitate the Service’s functionality and to preserve USER preferences. When you visit the Site or mobile Site, KLICKERUZH may place a cookie in order to improve your experience by recognizing you when you visit. But KLICKERUZH does not use cookies to create profiles of Visitors or Users.

KLICKERUZH also does not use cookies or other information gathering tools to automatically collect personal information from VISITORS to the Site or mobile Site. We only receive personal information when you choose to provide it.

What other parties can see me on KLICKERUZH?

As explained above, KLICKERUZH uses a select number of service providers to help facilitate our Service. We may employ independent companies or other third parties and individuals to help us provide, facilitate or improve our Service. They are permitted to use data only for the purpose of performing services on our behalf or at an aggregate level. Notable third party services you should be aware of include web analytics providers like Google Analytics.

Some features may expose your presence on the service. For example, if you are interacting with a poll from a presenter, they can see your responses. If you choose to include any personal information in any of your responses, it might be possible to identify you. Otherwise, all responses to polls are completely anonymous.

When might KLICKERUZH be required to disclose my personal information?

We may disclose information about you (i) if we are required to do so by law or legal process (such as a court order or a subpoena), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate (a) to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, or (b) to protect or defend the rights or property of KLICKERUZH, Users, Visitors, or others.

Where your personal information has been requested by any governmental entity or other third party pursuant to subpoena or similar legal process, we will notify you as quickly as practicable before providing any such information, unless we are legally prohibited from doing so or we believe in good faith that disclosure is or may be necessary to protect life, avoid serious physical injury or property loss or damage, or to prevent or investigate an ongoing crime.

What practices does KLICKERUZH follow to secure my information?

The security of your personal information is important to us. We follow standard industry practices to protect personal information, both during transmission and once we receive it.

Nevertheless, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. If we discover a security incident that compromises your personal information, we will let you know about it, in accordance with applicable law.

What about the practices of other websites linked to the Site or Service?

KLICKERUZH Site, mobile Site and the Service may contain links to other websites, but please be aware that KLICKERUZH is not responsible for those websites’ privacy practices. KLICKERUZH encourages USERS and VISITORS to be aware when they leave the Site and to read the privacy policies of each website they visit that collects personal information. This Privacy Policy applies solely to information collected on this Site and our mobile Site.

How does KLICKERUZH help prevent outside parties from eavesdropping on me?

KLICKERUZH uses SSL encryption and secure cookies to help prevent others from eavesdropping on you when you transfer personal information to KLICKERUZH. All pages and APIs involving the exchange of passwords or personal information are safeguarded this way. Please note that KLICKERUZH cannot guarantee that your ISP is not tracking your visits to KLICKERUZH and other sites, whether you are on our Site, the mobile Site, or our mobile application.

Where can I send questions, comments or suggestions about KLICKERUZH 's privacy practices?

Please contact us at klicker.support@uzh.ch or via mail at:

KLICKERUZH @ Teaching Center, Department of Banking and Finance, University of Zurich, Plattenstrasse 14, CH – 8032 Zurich, Switzerland

PLEASE DO NOT SEND ANY SENSITIVE INFORMATION TO US VIA UNENCRYPTED EMAIL. Also, please note that we will need to verify and authenticate any emailed requests for access or changes to your personal or account information.